Refund policy

Returns

You have 30 days from the day your order is delivered to request a return.

To be eligible, the item needs to be in the same condition you received it, unused, with any tags still attached, and in its original packaging. Please keep your receipt or order confirmation so we can find your order.

To start a return, email us at getbagsinbags@gmail.com with your order number and the items you want to send back. We will reply with instructions. Items sent back without contacting us first cannot be accepted.

Send approved returns to:
General Index, LLC
1111B S Governors Ave STE 21938
Dover, DE 19904
United States

Return shipping

Return shipping is paid by the buyer. We recommend using a tracked service, since we cannot issue a refund for a package that does not reach us.

If your item arrived damaged or defective, or you received the wrong product, contact us within 30 days of delivery and we will cover the return shipping and make it right.

Refunds

Once your return arrives and we have checked the item, we will issue your refund to the original payment method and send you a confirmation email.

Depending on your bank or card provider, it can take 5 to 10 business days after that for the money to appear in your account. If more than 10 business days have passed since we confirmed your refund and you still have not received it, get in touch and we will look into it.

Exchanges

The fastest way to exchange something is to return the original item and place a new order once your return is accepted.

Questions

Email getbagsinbags@gmail.com or call (302) 620-5672 and we will help you sort it out.